Refund & Returns Policy
Last Updated: January 12, 2026
At Terplandia, we are committed to providing the highest quality 100% live flower-derived Live Terpenes. Because our products are volatile and require strict quality control for purity and contamination, we follow the policy below.
30-Day Return Policy
We accept returns of unopened, sealed products within 30 days of delivery. To initiate a return:
- Contact us at sales@terplandia.com with your order number
- Products must be in original, unopened condition with seals intact
- Customer is responsible for return shipping costs
- No restocking fees
- Refunds are processed within 7 business days of receiving the returned item
1. Returns
All sales of opened products are final. Due to the nature of our botanical extracts, we cannot accept returns on products that have been opened, used, or where the seal has been broken, as we cannot verify product integrity after environmental exposure.
We also do not restock or resell returned liquids. We cannot verify whether someone tampered with them or exposed them to environmental conditions.
2. Damaged or Defective Items
We take great care in packaging our glass vials, but we understand that accidents can happen during transit.
Notification: You must inspect your order upon receipt and contact us within 48 hours of delivery if an item is defective, damaged, or if you received the wrong item.
Evidence: To process a claim for damage, please email sales@terplandia.com with your order number and clear photos of the damaged packaging and the product.
Resolution: If the damage is verified, we will send a replacement of the same strain/product at no additional cost to you.
3. Subjective Characteristics (Aroma & Flavor)
Because we extract our Live Terpenes from 100% live flower and capture them from fresh-frozen material, natural batch variations can happen.. We do not offer refunds or exchanges based on subjective personal preferences (e.g., if you do not like the specific aromatic profile of a strain).
Pro Tip: We recommend purchasing our smallest available size for any new strain to ensure the profile meets your specific needs before committing to a larger volume.
4. Order Cancellations
If you need to cancel an order, please contact us at (858) 251-9766 as soon as possible.
Orders can only be canceled before they have been processed for shipping.
Once a tracking number has been generated or the package has been picked up by the carrier, the order can no longer be canceled.
5. Refunds (If Applicable)
We issue refunds only if an item is out of stock or if we make a verified error that we cannot resolve with a replacement. If we approve your request, we will return the refund to your original payment method within 5–10 business days.
6. Lost or Stolen Packages
If your tracking information shows that your package was delivered but you have not received it, please contact the carrier (UPS or FedEx) to file a claim. Once the carrier confirms delivery to the address you provided at checkout, Terplandia does not accept responsibility for the package.
Contact Information
For all questions regarding returns or damaged shipments, please contact our support team:
Terplandia Phone: (858) 251-9766
Email: sales@terplandia.com