Shipping Policy

1. Age Verification

All customers must be at least 21 years of age to purchase from Terplandia. We may use third-party age-verification software at checkout, and an adult (21+) signature may be required upon delivery.

2. Processing & Lead Times

• Standard processing: orders are typically processed within 1-3 business days.
• High volume: during strain drops or holidays, processing may take up to 5 business days.
• Business hours: we process and ship Monday to Friday, excluding major holidays.
• Bulk & wholesale: lead times for large or recurring orders are confirmed with our team at the time of order.

3. Shipping Methods & Temperature Control

To preserve the delicate profile of our terpenes, we recommend expedited shipping.

• Carriers: we primarily ship via USPS and UPS, and also FedEx.
• Packaging: terpenes ship in airtight, light-protected glass vials or appropriate bulk containers. In extreme heat, we may add insulated packaging to prevent degradation of the aromatic compounds.
• Expedited: we recommend Priority Overnight or 2-Day shipping to ensure maximum freshness.

4. Shipping Restrictions

Terplandia complies with all applicable federal and state regulations.

• Domestic: we ship to most U.S. states that permit cannabis-derived terpenes.
• Prohibited states: we do not ship to states that restrict these products. If your state has restrictions, we will notify you at checkout.
• International: we do not offer international shipping through the Site. For international wholesale logistics, contact sales@terplandia.com.
• Buyer responsibility: it is the buyer's responsibility to confirm that purchase, possession, and use are lawful at the destination.

5. Shipping Rates

Shipping rates are calculated at checkout based on order weight, destination, and selected shipping speed. Once the carrier picks up your package from our facility, Terplandia is not responsible for carrier-related delays.

6. Lost, Stolen, or Damaged Packages

• Damaged in transit: if vials arrive broken or leaking, photograph them immediately and contact sales@terplandia.com within 48 hours of delivery so we can make it right.
• Missing or stolen: please ensure your shipping address is secure. If the carrier marks a package "Delivered," Terplandia is not responsible for items later lost or stolen.

7. Tracking Your Order

Once your order ships, you will receive an email with your tracking number. Please allow up to 24 hours for the tracking link to become active.

8. Contact Us

Questions about a pending shipment, or arranging a courier for a large wholesale order? Reach us. Call, text, or email: