Last Updated: January 12, 2026
At Terplandia, we take pride in the quality and strain fidelity of our 100% live flower-derived Live Terpenes. We capture our products at peak terpene expression and follow strict shipping protocols to ensure they arrive at your door with their full aromatic complexity intact.
1. Age Verification
In compliance with industry regulations, all customers must be at least 21 years of age to purchase from Terplandia. We may utilize third-party age verification software at checkout. A signature from an adult (21+) may be required upon delivery.
2. Processing & Lead Times
- Standard Processing: Orders are typically processed within 1–3 business days.
- High Volume: During product drops or holidays, processing may take up to 5 business days.
- Business Hours: We process and ship orders Monday through Friday, excluding major holidays.
3. Shipping Methods & Temperature Control
To preserve the delicate “Live” profile of our terpenes, we recommend expedited shipping methods.
- Carrier: We primarily ship via UPS and FedEx.
- Packaging: All terpenes are shipped in airtight, light-protected glass vials. During extreme heat conditions, we may include insulated packaging to prevent degradation of the aromatic compounds.
- Overnight/Expedited: We highly recommend selecting Priority Overnight or 2-Day Shipping for all Live Terpene orders to ensure maximum freshness.
4. Shipping Restrictions
Terplandia complies with all federal and state regulations.
- Domestic: We ship to most U.S. states that permit live flower-derived terpenes.
- Prohibited States: We currently do not ship to states with strict prohibitions on live flower-derived extracts. If your state has restrictions, we will notify you at checkout..
- International: At this time, we do not offer international shipping through our website. Please contact sales@terplandia.com for bulk wholesale inquiries regarding international logistics.
5. Shipping Rates
We calculate shipping rates at checkout based on your order weight, destination, and selected shipping speed. Once the carrier picks up your package from our facility, Terplandia does not accept responsibility for carrier-related delays.
6. Lost, Stolen, or Damaged Packages
Damages: If your vials arrive broken or leaking, please take photos immediately and contact sales@terplandia.com within 48 hours of delivery.
Missing Packages: Please ensure your shipping address is secure. If the carrier marks your package as “Delivered,” Terplandia does not accept responsibility for items that are later lost or stolen.
7. Tracking Your Order
Once your order has shipped, you will receive an automated email containing your tracking number. Please allow up to 24 hours for the tracking link to become active.
Contact Us
If you have specific questions regarding a pending shipment or need to arrange a courier for a large wholesale order, please reach out:
Terplandia Phone: (858) 251-9766
Email: sales@terplandia.com